Booking Terms & Conditions

ProSkin Clinic & Health UK Booking Terms and Conditions

1. Booking Confirmation and Payment Policy

Upon booking an appointment at ProSkin Clinic & Health UK, your credit card details will be required to secure your reservation. Please note, your card will not be charged at the time of booking. We reserve the right to pre-authorise your card or request payment in full under certain circumstances before confirming your booking.

2. Cancellation and Late Arrival Policy

To provide optimal service and availability to all clients, we adhere to the following cancellation policy:

  • Cancellations within 24 hours of your appointment: You will be charged 100% of the total appointment cost.
  • Cancellations between 24 and 48 hours before your appointment: You will be charged 50% of the total appointment cost.

We understand that unforeseen circumstances can arise. If you need to cancel or reschedule, please contact us as soon as possible to minimise any charges.

3. No-Show Policy

If you fail to attend your appointment without notifying us, the full cost of the appointment will be charged to your credit card. Repeated no-shows may result in removal from our online booking system and restriction from future bookings.

4. Appointment Reminders

We will send reminders via email or SMS 72 hours prior to your scheduled appointment. We encourage you to confirm or reschedule your appointment promptly upon receiving the reminder to avoid unnecessary charges.

5. Modifications to Services

ProSkin Clinic & Health UK reserves the right to modify the terms of this booking policy at any time. Changes will not affect bookings already confirmed under an earlier version of these terms.

6. Contacting Us

For any changes to your booking, or if you have questions about our policies, please contact us directly at 01452 423844.